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What is your usual order processing time?
How are the goods sent?
When should I expect the ordered goods?
It’s beyond the expected shipping date & I have still not received my order, what should I do?
What are your shipping charges?
Can I opt for overnight delivery?
I need to track my order; can you send me a tracking number?
My item was damaged during shipping. Now what?
Do you charge any Re-stocking fee?
What your return & exchange policy?
Who would pay for the shipping?
Do I need a Return Merchandise Authorization (RMA)?
I need to exchange my ordered goods, how should I proceed?
What payment methods are available?
What is your usual order processing time?
All orders are processed & shipped on the same day (if it’s a business day). The only exception are the boots; which are usually shipped within a week.
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How are the goods sent?
Goods are sent by a reputed & reliable courier company like UPS or Fedex.
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When should I expect the ordered goods?
Goods are usually delivered within 5-7 business days from the shipping date.
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It’s beyond the expected shipping date & I have still not received my order, what should I do?
If order delivery has been delayed beyond the expected date, drop us an email using our ‘Contact Us’ page. The delay could be because of some problem in the address or a delayed flight. Whatever be the reason, we would look into it.
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What are your shipping charges?
We were able to negotiate with the shipping companies for some of the lowest shipping charges. The shipping charges for one shirt/blouse/skirt/pants is usually USD 9.95 & for two items, it’s USD 14.95. So, the more you buy, lower the per item shipping to be paid by you.
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Can I opt for overnight delivery?
Unfortunately, we do not offer overnight delivery at the moment. The fastest delivery option available is 3 business days (on selected items).
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I need to track my order; can you send me a tracking number?
Of course we can. Just drop a request for tracking number using our ‘Contact Us’ page. The tracking number would be sent to you at the soonest. Note: Remember to indicate your Order ID when sending the request.
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My item was damaged during shipping. Now what?
No need to worry. We would help you place a claim with the shipping company & get the refund. Shipping companies like UPS are actually very quick with such claims.
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Do you charge any Re-stocking fee?
No, unlike any online retailers, we charge No Restocking Fee.
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What your return & exchange policy?
We have a customer-friendly policy. If the goods were defective, or the item received was not in accordance with the order or you ordered the wrong item/size; in either case we would refund the product or exchange the product (no re-stocking fee charged). All claims should be submitted within 14 days from delivery.
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Who would pay for the shipping?
The shipping would be paid by us only if the products are defective or the wrong items were delivered because of our fault.
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Do I need a Return Merchandise Authorization (RMA)?
No RMA is required. Drop us an email (using our ‘Contact Us’ page) regarding the issue & we will guide you through the entire process.
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I need to exchange my ordered goods, how should I proceed?
Drop us an email (using our ‘Contact Us’ page) regarding the issue & we will guide you through the entire process.
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What payment methods are available?
We accept payment through Paypal & Google Checkout.
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